Refund Policy

Refund Policy

15-Day Return Policy

At Stellar, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your purchase, you may return it within 15 days of the delivery date.

Return Conditions:

  1. Eligibility for Returns:

    • Items must be unused, in their original condition, and with all original packaging and tags attached.
    • Proof of purchase, such as the order confirmation or receipt, must be provided.
    • Perishable goods, personalized items, and items marked as final sale cannot be returned.

  2. Return Process:

    • To initiate a return, please contact our customer service team via our Contact Page.
    • Provide your order number and a brief explanation of the reason for the return.
    • Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

  3. Return Shipping Fees:

    • Customers are responsible for paying the return shipping costs.
    • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

Incorrect or Damaged Items:

If you received an incorrect item or your order arrived damaged, please follow these steps:

  1. Contact Us:

    • Reach out to us immediately via our Contact Page with your order number and a detailed description of the issue.
    • If applicable, please include photos of the incorrect or damaged item.

  2. Resolution:

    • We will take care of everything at no additional cost to you. This may include sending a replacement item, providing a prepaid return label, or issuing a full refund.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact Us:

For any questions or concerns regarding your return, please contact our customer service team via our Contact Page. We are here to assist you and ensure a smooth and hassle-free return process.

Thank you for shopping with Stellar Apparel Company